Applying Six Sigma in a Financial Services Firm Case Study

Read the attached case study and answer the following questions.

        How was the leaneffort at the financial services firm structured organizationally?

        What role did theKaizen event play in improving the way that the project was structured?

        After the team hadnarrowed the focus to nine quick hit projects, what were the most significantresults (outline for four of the projects)? Which lean tools may/could havebeen used in order to realize these results?

Textbook – An Introduction to Six Sigma & Process Improvement, Second Edition 

By James R. EvansWilliam M. Lindsay