Please look at these and others for references:
https://www.psychologytoday.com/us/blog/the-mindful-self-express/201410/find-relief-the-stress-lifes-daily-hassles
https://www.shrm.org/resourcesandtools/hr-topics/employee-relations/pages/written-versus-oral-communication-.aspx
https://corp.smartbrief.com/original/2015/03/what-shark-tank-teaches-about-importance-communication-skills
https://journals.sagepub.com/doi/10.1177/1046496416667816
You can look at others too.