Describe two or three techniques you can apply when delivering an effective bad-news message and why each is important.
Discuss two or three strategies you can utilize when writing or speaking to persuade others to accept your point of view.
Discuss at least two DOs and two DONTs for writing a convincing and effective formal report.
Explain the difference between primary research and secondary research. Include how each is used in gathering information for research.
Provide at least two ways graphics can be used to increase the effectiveness of a presentation and two ways graphics can hinder a presentations effectiveness?
