Interpersonal Communication in a Veterinary Clinic

Interpersonal Communication

As a veterinary technician, youllbe inundated with questions every day. These questions come from clients and coworkers.  In order to handle these questions, its importantthat you be both a good listener and a good communicator.


 List and define the four elements ofcommunication.

 Identify the methods for effectively communicatingwith others.

 Apply knowledge of proper communication methods toclient and colleague interactions in a veterinary practice.

 Determine the importance of using and observing verbaland nonverbal communication.

 Prepare oneself to work with clients and coworkersas part of the patient care team.

 Establish adequate communication skills for use ina veterinary setting.



Describe techniques for being a goodlistener.  What can you do to clarify whata client or coworker is saying to you?  Also,describe some ways you can communicate clearly so a client or coworker will notonly listen to you but fully understand what youre saying. Be sure to include thefollowing:

1. Body language

2. Nonverbal communication/gestures (including possiblecultural differences that might arise)

3. Paraphrasing

4. Eye contact

5. Discrimination and prejudices

6. Patient records/handouts and brochures

7. Any other pertinent information you deemimportant

Next, provide at least two specificscenarios that relate to dealing with others in a hospital setting, and how andwhy you might use the previously mentioned techniques in these scenarios.  Be sure to include multiple examples from thelist above.  Describe how those techniqueswould be used in your scenarios.  These examplesmay include conflict with a coworker, conflict with an employee, dealing with adifficult client, or having an emotional conversation with a client.