MGT456 – W3D – Measuring is the Key

What types of defects or errors might the following organizations measure and improve as part of a Six Sigma initiative?
  • A metropolitan bus company
  • A local department store
  • An electric power company
  • Walt Disney World or a regional amusement park like Paramount or Six Flags
  • Your university
Textbook – An Introduction to Six Sigma & Process Improvement 2e
By James R. Evans and William M. Lindsay